I work in customer service so receiving good service is important to me. Clawson's customer service is above excellent. I wish other companies took as much pride in providing customer service as Clawson does. The owners should be very proud of the team they've put together.
I wanted to reach out and give a big thank you to the installer who came out to our location on Friday the 18th. The gentlemen was very nice worked extremely hard to ensure our unit was installed that day and the area he worked in was very clean after he was done so we couldn't even tell he had been there.
My husband and I would like to thank him for doing such a great clean job! He even took the time to go over how the unit works and changing of the filters.
We are very happy with how the install went and the unit works great!
Thank you again,
Aquila and Kyle
This company is truly outstanding! Mike came out to our home and gave us an estimate on a new furnace and air conditioner. He reviewed our existing furnace and advised us of the benefits of going with a high efficiency furnace. Additionally, he purchased our nine year old heat pump from us and sold us a new air conditioner. The old heat pump never cooled our home adequately, so we were please to get something that would do a better job. When the two installers arrived at our home they were extremely courteous and professional. They were in our home for approximately eight hours installing the furnace and four hours installing the air conditioner. Additionally, at no charge the two of them reconnected a water heater pipe and sealed a vent cover opening the heat pump company had incorrectly put in our furnace duct work. Afterwards, the two technicians cleaned everything up and left us with a very nice gift basket. When I have called their office, the staff has always been very polite and knowledgeable concerning my questions. This company will go the extra mile for you to get your business, their prices are very competitive and their overall work and service is outstanding. My family could not be more pleased with the new furnace and air conditioner we purchased from Clawson Heating & Air Conditioning.
Wow! What a great Surprise! We called Clawson because we heard you were the best. You Proved it.
Deb & Brad
All was done as agreed… I appreciated the fact that a schedule was set and the install was performed exactly as it was spelled out to me with no false promises. The care package was an added plus! Keep up the professional work you do!
I wish there were more companies like Clawson Heating and Air. The little things they did made this more pleasant. From the Sales Rep., office people, and the Installers. In my Book, you guys get an A+.
I am writing to let you know how happy I am with your company’s service. I have had Clawson Htg. Install 3 furnaces, 2 A/C’s in the past 3 years. I have found your people to be nothing short of professional in every aspect. From the beginning when you first bid my projects, to the installation, and your lightning fast response to my needs especially after the sale, you have truly done an outstanding job. I will not hesitate to recommend you to anyone for your above par service. Thank you Mike, Amy, Sean, Rob, Christie, and all the rest for all your hard work. It has been a real pleasure doing business with you.
We wanted to thank all of you for the outstanding that your team accomplished on the install of the furnace and fireplace in our Vancouver home. Your sales Representative, Sean, was reassuring and very informative throughout the entire process. We appreciate the installers care for their surroundings, and the willingness to work through a paralyzing ice storm, and sacrifice their Saturday, in order to complete the job on schedule. The furnace has already proven to be a valuable investment, and we are both extremely satisfied w/ the look and performance of the gas fireplace. Several friends have commented on the realistic appearance of the logs and fire, and what a compliment it is to our living room. Thanks again for all your efforts!
Robert & Carmen B.
I am writing to commend your company, and your sales representative Sean, for an exceptional job of handling the entire process! I received bids from six companies. I selected yours because it was competitive, and I felt your company was one of the most experienced. I felt Sean was a very capable and sincere young man, and your company would stand behind your service! You have exceeded my expectations on every level, and meeting w/ a plumber to explain the plumbing requirements, AT NO EXTRA CHARGE!!! The Furnace was installed correctly, and on budget. Great Job!!!
In a world where mediocrity in business transactions seem to be the norm, it is very refreshing to do business with a company of your professional level. Please feel free to show this letter to any prospective customer, as I enthusiastically endorse your business practice, product, personnel and expertise.
I work for a Fortune 100 company that is consistently recognized in the top 10 globally for excellent customer service. From the first call, the sales person's visit, the installation crew, the follow up technical person and their thank you gift basket, the employee's at Clausen are world class examples of Premier Customer Service. They installed my air conditioner in Tualatin with the best service and price, after I checked with all the big names, including Costco. You will get the best deal, best support, and best follow up, when you choose them for any of their services! 10 stars out of 5!
Love this company. Such an honest hard working group of people. When there are so many companies out there that are not looking out for the customer it is so refreshing to find a company that does. We have been using them since we purchased our current home out in Hillsboro. We would never call anyone else. We have always had a great experience and have always been satisfied with the work. Highly recommend to anyone in the Portland/Metro area that has any heating/AC needs. We have had them come out for issues with our AC and our furnace. A+
Jan 16, 2012
Your technician Ryan was very knowledgeable, skilled, and informative. He found a problem with the way our old furnace was installed, and had his installers correct that, and informed us of how putting a filter on our cold air return was not helpful but actually harmful, the technician on our old furnace had said to filter the cold air return. He gave us advice and pricing on a new furnace, and even agreed to my inquiring of doing an Air Conditioner tune up as part of the deal.
The installers, Shawn and Gage were excellent. I am a retired shop teacher and very much a handyman. They had to do some work in our entry way coat closet for venting that would be part of the exhaust exit on the roof. The closet work was neat, clean, and in a corner that does not even show. The exhaust pipe on the roof, they put through a metal flange, which is what roofers would do. We have had some problems with mice getting in and the installers sealed and caulked places where mice possibly were getting in through our heating system. They put in an easier way to put in and take out filters, put in a system where accumulated water in cold weather could be run through our washing machine drain which would protect the furnace and make it more efficient. They covered the floor going from the garage to the furnace to protect it, and did an amazing job of clean up after they were finished.
Part of our warranty is a free service check up in one year, and we were granted 2% off by paying cash or cashier's check. We will be getting a phone call or email yearly to remind us of getting a yearly check up/tune up if we want that.
We were given a gift bag like a nylon lunch back with snacks, sweets, sparkling cider, packages of hot chocolate, and a personal note.
Finally, I searched/googled on line and found Clawsons to be rated in the top 3 heating/cooling companies in Gresham, and their furnace, American Standard is rated the number 1 furnace nationwide.
Thank you for your greatness Clawsons,
Dan & Janice Beeghly